Technology Integration

MicroTech provides benchmark-tested, client-endorsed scalable technology services, including proprietary and on-demand software and commercial-off-the-shelf COTS solutions, along with expert technical support and guidance.

From service desk support to managed services capability, MicroTech offers the Information Technology solution that’s right for you.

World Class Service Desk Support

We provide a world class Service Desk operations to support public sector and commercial enterprises. At MicroTech, resolving IT related problems and issues quickly and efficiently is our No. 1 priority.

Program Management

MicroTech has successfully managed projects for key agencies and service branches of the Federal Government, as well as commercial enterprises. The projects have ranged from small singular tasks to very large efforts with as many as 200 onsite personnel.

How we provide outstanding Program Management:

  • Integrate program management with key practices for seamless execution and coordination of activities
  • Demonstrate a history of performing large-scale projects using diverse computer and voice technologies
  • Uses the Guide to Project Management Body of Knowledge (PMBOK) approach to develop networked, multi-layer schedules including work packages that trace to program objectives and summary level milestones

As a result, realistic and reliable recommendations for reporting milestones are provided and CPM is used to identify schedule risks and provide opportunities to institute risk mitigation.

Repeatable and proven methods and techniques drive our consistent results; we leverage the right personnel and right expertise for superior service. Our data gathering process uses customized survey forms and dedicated staff members. We perform detailed technical design reviews of the program schedule, tracking all actions to completion.

Follow Proven Management Methods

As a leading provider of IT services to the public sector, MicroTech’s reputation for consistent and superior performance, outstanding work, and adherence to structured quality management methodologies ensure that we can deliver high-quality services and manage large tasks on a large scale while maintaining the flexibility and rapid decision-making of a small business.

We apply industry best practices, such as the ISO 20000 IT Service Management Standard, for managing and improving operations.