Contract Number: N00178-14-D-7832
MicroTech Contact: 703-891-1073
MicroTech e-mail: firstname.lastname@example.org
SeaPort-e is the Navy's electronic platform for acquiring support services in 22 functional areas including Engineering, Financial Management, and Program Management. The Navy Systems Commands (NAVSEA, NAVAIR, SPAWAR, NAVFAC, and NAVSUP), the Office of Naval Research, the United States Marine Corps, and the Defense Threat Reduction Agency (DTRA) compete their service requirements amongst more than 1800 SeaPort-e IDIQ multiple award contract holders. The SeaPort-e portal provides a standardized, efficient means of soliciting offers from amongst the diverse population of large and small businesses and their approved team members. All task orders are competitively solicited, awarded and managed using the SeaPort-e platform. And since nearly 85% of its contract–holders are small businesses, the SeaPort-e approach to acquiring services provides opportunity that fuels the Nation’s engine of job growth.
II.a.1.11 Quality Assurance (QA) Support (C.3.11)
MicroTech manages all quality-related activity within a structured Quality Management System (QMS) framework. We are ISO 9001:2008- and ISO 20000-registered and we operate in full compliance with these standards. The tools we use include detailed requirements assessments, project management plans, metrics collection, analyses and reporting, risk management, strong data management and reporting structures, and tailored quality assurance/controls. These tools enable proper processing and management of data, personnel resources, engineering information, communications, and other inputs which can impact quality.
MicroTech applies quality management processes to our projects to improve project performance. The components include:
- Required work products, including data and configuration management controls, the approval chain, the role responsible for delivery, storage location, and frequency/timing of production
- Tracking of baseline changes, including a change timeline and approval trail
- Role assignments and descriptions, including a reporting chain
- Stakeholder matrix: project activities, individuals assigned and impacted by each activity
- Risk register and action log with the owner and status tracking of each project action.
These standards control task execution methodologies closer to the actual production environment. We identify, log and categorize problems according to type, severity, priority, and defect injection point. We use root cause analysis to analyze higher severity defects, or defects posing a risk to accomplishing quality goals.
Periodically we conduct a comprehensive examination of product reviews. The resulting analysis identifies trends that require management attention. We revise processes, update review checklists, change the frequency of reviews, deliver training, or take other recommended actions as a result of these reviews to reduce or prevent the recurrence of defects.